Welcome to the Dickies Sales Store FAQ page. We’ve compiled answers to the most common questions about our durable workwear and outdoor apparel. Whether you’re a professional tradesperson or an outdoor adventurer, we’re here to help you get the most from our products and services.

About Our Products

What types of clothing does Dickies Sales Store specialize in?
We specialize in durable, high-performance workwear and outdoor apparel including:
  • Work pants and jeans built for durability
  • All-weather outerwear for protection against the elements
  • Comfortable knitwear and sweats for layering
  • Functional tops designed for active lifestyles
  • Reliable underwear and nightwear
Our products are designed to withstand tough conditions while maintaining comfort and style.
How do I know what size to order?
Each product page includes detailed size charts with measurements in both inches and centimeters. For workwear, we recommend considering whether you’ll be wearing layers underneath when selecting your size. If you’re between sizes, we suggest sizing up for comfort during physical activity.
Are your products suitable for extreme weather conditions?
Our outerwear collection is specifically designed for all-weather protection, featuring water-resistant and insulated options. For extreme cold, we recommend layering our knitwear under our outerwear for maximum warmth and protection.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and receive exclusive offers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries, excluding some remote areas in Asia and other regions. During checkout, our system will automatically verify if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95):
  • 10-15 business days after dispatch
  • Shipped via DHL (international) or FedEx (North America)
  • Includes tracking
  • Recommended for time-sensitive orders
Free Shipping (orders over $50):
  • 15-25 business days after dispatch
  • Shipped via EMS
  • Tracking included
  • Ideal for bulk orders or non-urgent needs
All orders are processed within 1-2 business days before shipping.
Will I have to pay customs fees?
Customers are responsible for any customs fees or import taxes that may apply in their country. These fees are not included in your order total and will be collected by your local customs office or delivery service if applicable.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of receipt. Items must be unworn, unwashed, and in original condition with all tags attached. To initiate a return, please email our customer service team at [email protected] with your order number and reason for return.
How long do refunds take to process?
Once we receive your returned items, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 3-10 additional business days.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the item you want. This ensures you receive your preferred item as quickly as possible.

Still Have Questions?

Our customer service team is ready to assist you with any other questions about our durable workwear and outdoor apparel. Contact us at [email protected] and we’ll respond within 24 hours.

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The Dickies Sales Store Team
5015 Oliver Street, Fort Worth, US 76102