At Dickies Sales Store, we stand behind our durable workwear and apparel just as we stand behind our customers. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original condition with all tags attached
  • The item must be in its original packaging
  • You must initiate the return within 15 days of receiving your order
  • A proof of purchase or order number is required

Non-Returnable Items: For hygiene reasons, all Underwear & Nightwear items are final sale and cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail the package to our warehouse at the address provided in your RMA instructions. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Dickies Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item Name: [Product Name]
  • Item Size/Color: [Size/Color]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once we receive the returned product

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

International Returns

For customers outside the United States (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable international shipping service
  • Refunds will be issued in USD and may be subject to currency exchange rates

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement at no cost to you

Our Promise: Just like our workwear is built to last, we’re committed to making the returns process as durable and reliable as our products. If you have any questions about our policy, don’t hesitate to contact our customer service team.

Return Address:
Dickies Sales Store – Returns
5015 Oliver Street
Fort Worth, US 76102