Shipping Policy

At Dickies Sales Store, we’re committed to delivering durable workwear and apparel with the same reliability our brand is known for. Whether you’re shopping for rugged jeans, protective outerwear, or comfortable knitwear, we want your experience to be as sturdy as our products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times may vary for international destinations (excluding certain Asian and remote regions). Customs fees may apply for international orders and are the customer’s responsibility.

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your Dickies gear. If you need to return or exchange an item, please follow these guidelines:

Eligibility

To qualify for a return or exchange:

• Item must be unused, in original condition with all tags attached
• Item must be in its original packaging
• Return must be initiated within 15 days of receiving your order
• Proof of purchase (order number) is required

How to Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Us
   Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2. Wait for Approval
   Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
3. Package Your Item
   Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
4. Ship Your Return
   Mail the package to:
   
   Dickies Sales Store – Returns
   5015 Oliver Street
   Fort Worth, US 76102

   We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

Return Request Template

Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable unless the return is due to our error
• For exchanges, we’ll ship your new item once we receive the returned product

Note: It may take additional time for your bank or credit card company to process and post the refund to your account.

International Returns

For customers outside the United States (excluding certain Asian and remote regions):

• You are responsible for return shipping costs and any applicable customs fees
• We recommend using a trackable international shipping service
• Refunds will be issued in USD and may be subject to currency exchange rates

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a free return and replacement at no cost to you